Frequently Asked Questions
We want your shopping experience in VIVID LINEN online to be simple and easy! Below are answers to questions our lovely customer.
If you have a question we have not addressed or a thought you would like to share, please contact us.
 
Q   How do I choose my size?
A  

You can refer to the SIZE GUIDE of the products, and click HOW TO MEASURE to see how to measure your body and fits the item perfectly.

Q   What is product measurement?
A  

It is the garment measurement of items, it was measured when laid flat.

Q   I cannot find my size or the item, it is currently out of stock.
A  

Please contact us to check the availablilty of the products by mail@vividlinen.com

Q   How can I pay? What kind of payment method do you accept?
A  

You can use credit cards or Paypal to pay for your order.
For credit cards payment , We accept VISA, MASTERCARD at this moment.

Q   Is it safe to pay online?
A  

We use PayPal as our payment gateway. PayPal is a safe and secure way to pay online-your financial details are never shared. PayPal
use leading encryption and anti-fraud technology to protect your financial details.

Q   Where do you ship to?
A   At this moment, we are shipping to the following countries
   

- Australia
- Austria
- Bahrain
- Belgium
- Bermuda
- Brazil
- Brunei Darussalam
- Canada
- Cyprus
- Denmark
- Finland
- France

- Hong Kong
- Germany
- Iceland
- India
- Indonesia
- Israel
- Japan
- Kuwait
- Malaysia
- Mexico

- Morocco
- Netherlands
- New Zealand
- Norway
- Oman
- Philippines
- Qatar
- Portugal
- Saudi Arabia
- Singapore
- South Africa

- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- United Arab Emirates
- United Kingdom
- U.S.A.
- Vietnam

   

Please contact us if your location is not listed above.

Q   Will I be charged customs and import charges?
A  

Customs policies may vary from country to country. Non commercial use or for personal usage of the products normally is exemption from custom duty.

Q   How long do it take for the order arrived?
A  

Shipping time varies with different countries, usually the delivery time is within 5-14 working days (Mon-Fri) in normal cases. 

Q   Can I return the items?
A  

Please send us a email to mail@vividlinen.com if you would like to make a return. You can return the items for refund or free replacement. We will make refund to you by the method as you pay.
It is suggested to use shipping method with tracking no., and it is the responsibility of buyers until the items reach us.

Q   Who is responsible for the return delivery charge?
A  

We're not responsible on the return postage from your destination to our locations