RETURN AND EXCHANGE

Of course we want you to LOVE your item, but returns or exchange are inevitable and it’s totally fine to change your mind.
Please find below our return/ exchange policy:
Return/Exchange Policy
  • Request of return/ exchange must be done within 45 days from the date of purchase.
  • Merchandise must not be worn, altered, or washed with all of the original tags attached.
  • Exchange is only available for a different size or color of the same item.
  • If you would like to exchange for a different item/s, please return for a refund and place a new order.
  • Please enclose a copy of a completed exchange/ return form together with the returning item/s.
  • You can return your parcel with any non-signature required postage service.
Please note: Return shipping costs are the responsibility of the customer.
We'll send you an email as soon as we've received your return back at our customer service center. Once received, we'll refund to your original form of payment - this is usually done within 2 working days. Funds will appear in your upcoming statement.
How to return and exchange?
STEP 1
Request and Complete Exchange/ Return
Please proceeds to "Order History" page and find the "Exchange/Return" link located next to each order status. Click on the order you wish to perform an exchange/refund. Complete the exchange/return form. Click next to double check the information and click submit to proceeds with the request.
STEP 2
Ship your return item(s) with the completed Exchange/Return form
You will receive an email from us once your request is completed. Print out the completed exchange/return form. Mail to us your returning item(s) with any non-signature required postage service enclosed with a copy of the form.
STEP 3
Following up with your Exchange/Return request
Your request will be processed upon the receipt of your return parcel. Refund will be made to your original form of payment- this is usually done within 2 working days. Funds will appear in your upcoming statement. An email with refund details will be sent to you after the refund transaction is completed.
Exchange
Please note that exchange is only available for a different size and color of the same item. Exchange request will be process upon the receipt of your return item(s) and do allow 2-3 working days for us to prepare and ship. If the item is out of stock in the size or colour you have opted for, a refund will be issued instead.
Return Address
Customers who are located at:
North America, Central America, South America
Mailing Address
Vivid Linen
7531 Burnham Way Dublin,CA 94568-1733 United States of America.
mail@vividlinen.com
CUSTOMER SERVICE CARE
Customers who are located at:
Australia, New Zealand
Mailing Address
Vivid Linen (Eliza Lin)
5 Gungaroo Place,
Beverly Hills, N.S.W 2209, Australia
mail@vividlinen.com
CUSTOMER SERVICE CARE
Customers who are located at:
Malaysia
Mailing Address
Vivid Linen
P.O.Box 7001 Sungai Besi,
57700 Kuala Lumpur, Malaysia
CUSTOMER SERVICE CARE
Customers who are located at:
For other continents
Mailing Address
Vivid Linen
Room C-5, 10th Floor, Block C, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Kowloon, Hong Kong
mail@vividlinen.com
Tel: +852-2723-1000
CUSTOMER SERVICE CARE