I'm missing an item from my order, what do I do?
Please note that there will be chance where orders are separated into two or more deliveries. To confirm please find the detail in your delivery confirmation email and contact us after all shipment has arrived.
If an item is missing, please contact our Customer Care Team with:
order number, The missing item's name and number. We will resolve the issue for you as quickly as we can.
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team with the following details for exchange/refund:
The order number The faulty item's name and number A description of the fault We'll get back to you as soon as we can.
I have an incorrect item in my order, what do I do?
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care Team with the following details for exchange/refund:
The order number The incorrect item's name Product number We'll get back to you as soon as we can.
Can I cancel my order after I've placed it?
There are time limits of 48 hours after completing your order in which you can cancel your order. Please contact our Customer Care team with the following details to complete the cancellation:
The order number We'll get back to you as soon as we can.
Can I amend my order after I've placed it?
There are time limits of 48 hours after completing your order in which you can cancel your order. Please contact our Customer Care team with the following details to complete the amendment:
The order number Detais of amendment - product name - product code - quality/colors/size etc. We'll get back to you as soon as we can.
Do you offer a wholesale discount for bulk buying?
Sorry but we do not offer wholesale.
Do you have a catalogue that I can shop from?
We are sorry but we don't have a catalogue, instead we put all our energy into providing you with a website wher you can shop 24 hours, 7 days a week. Worried about buying online? Rest assured we invest time and money to make sure we have the systems and software that protect you and your purchases.
How can I search for items on the website?
Do you know what it is you are looking for? If so type it into the 'Search' box at the top of the homepage and click search. Or, to browse through what's available, select a category from the top menu. You can then narrow your search by selecting product type from the options on the left-hand side of the page. Found what you want? Add it to your shopping bag and when you're done shopping, following the instructions on screen to complete your order.
Do you have a retail store?
We only have one retail store that is located in Stanley, Hong Kong. Our shop in Stanley is open every day from 09:30-18:00.
Here's the address and contact number for your information:
Ground Floor, Number 58, Stanley Main Street, Stanley, Hong Kong +852-2813-0147
Do you offer promotions
Sorry to let you know that we do not offer any promotions. We only offer limited quantities of our products and it is almost impossible to offer any sales, thank you.
Do you offer gift card
Sorry but we do not have the option for a gift card
Can you tell me if you're getting an item back in stock?
We don't currently have the facility to let you know when an item is due back in stock. As we like to offer you new and exciting products regularly, we don't tend to restock a lot of out items again. You could look for something similar? All you need to do is type a description(color or style) into the search box on our website.